Privacy Policy

1. The Information We Collect

When you contact us via our website’s “Contact Us” form or request an enquiry, we collect the following personal information:

Name: To address you personally and identify your project enquiry.

Email Address: To respond directly to your messages, send quotes, or provide requested information.

We do not collect sensitive "special category" data through our website forms.

2. Lawful Basis for Processing

Under UK data protection law, we only process personal data when we have a valid legal ground to do so:

Legitimate Interests (Article 6(1)(f) UK GDPR): To respond to direct inquiries, evaluate project suitability based on your postcode, and provide commercial flooring quotes requested by your business.

Contractual Steps (Article 6(1)(b) UK GDPR): To take steps at your request prior to entering into a commercial contract (e.g., scoping a site survey or preparing a formal tender).

3. How We Store and Protect Your Data

We implement appropriate technical and organisational security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction.

Your information is stored securely within UK/EEA cloud servers or trusted software providers adhering to UK data security standards.

We never sell, rent, or trade your personal data to third parties for marketing purposes.

4. How Long We Keep Your Data

We retain your contact form details only as long as necessary to fulfil the purposes for which they were collected:

General Enquiries (No contract formed): Kept for up to 12 months following our last communication, after which it is securely deleted.

Progressed Projects: If your enquiry leads to a commercial contract, relevant records will be retained in accordance with UK statutory accounting and legal limitation requirements (typically 6–7 years).

5. Your Rights

Under UK data protection legislation, you have specific rights regarding your personal information:

Right of Access: Request a copy of the personal data we hold about you (Data Subject Access Request).

Right to Rectification: Request correction of any inaccurate or incomplete details.

Right to Erasure: Request the deletion of your personal data where there is no ongoing legal necessity for us to retain it.

Right to Restrict or Object: Object to or restrict our processing of your personal data under certain conditions.

To exercise any of these rights, contact us at [Insert Privacy Contact Email]. We will acknowledge and respond within statutory timeframes.

6. How to Complain

If you have concerns about our handling of your personal data, you have the right to raise a complaint with us directly:

Internal Complaints Contact: [Insert Email Address]

We will acknowledge your complaint within 30 days and provide an update on our investigation without undue delay.

If you remain unsatisfied, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

Website: ico.org.uk

Helpline: 0303 123 1113